Common
questions
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Students from Denmark and most EU-citizens are entitled to rental subsidies. The guide below helps you send an application.
Please keep your rental contract handy - you will have to upload it when applying.
Find the guide here: Applying for rent subsidies
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For questions regarding paying rent, please get in touch with us by creating a ticket in the CPH Village app.
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With reference to §1 in your rental contract (explained in guidelines section 1), you can sublease your apartment for up to 2 years if your absence is temporary and due to illness, studying abroad and similar reasons.
Both you and the subleaser needs to be active students in the sublease period. The subleaser needs to have the same gender as you. All sublease agreements need to be formalised in writing between you and the subleaser.
Here is what you do: Fill out our sublease request form here
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You can order an extra key with our janitor. Please create a ticket in the CPH Village app, to order the extra key.
The cost is 500 kr.
Here are some common issues that you can fix yourself right now.
Upgrade your skills by watching our small videos and become the villager that everyone wants to live next to.
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If your ventilation system is not working, or if a button is turning red on the ventilation system display, have a look at this video to fix it yourself. CPH Village does an annual check on the ventilation system to make sure everything is in order.
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If your drain is clogged or smells, it might be because hair has gathered in the "water lock". Check out this video for how to fix it
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If you shower head or water tap is splashing water in all directions (or no direction at all), it might be due to chalk-buildup. Watch how to descale your shower head here
If this doesn't work, watch this video on how to change a broken shower head (new shower heads can be ordered through the CPH Village app).
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f your sink is clogged or smells, it might be because hair and dirt has gathered in the trap ('vandlås').
This video shows how to clean the drain in your bathroom sink.
…aaand
…this video shows how to clean your kitchen drain.
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If your sink drains are leaking water, you probably need to tighten the pipes a bit. You do this by disassembling the pipes, cleaning them and assembling them again.
This video shows how to clean the drain in your bathroom sink.
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If your entrance/bathroom lights are not working it might be because the bulb is blown. You therefore need to replace the bulb. Check out this video to see how to do it.
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If the rod for your shower curtain keeps falling down, you probably need to lengthen and tighten it. Watch how to do it here
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If you experience that your electrical stove is not working, you might be using the wrong pots and pans. Check out this video for more info.
If this doesn't solve your issue, please don't hesitate to contact us.
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Your sink will most likely clog regularly if you don't maintain it. Watch how to prevent your sink from clogging here.
If your sink is already clogged, please go to the question 'How do I fix a clogged sink' above.
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If your door is squeaking you probably need to oil the hinges. Watch how to do it here.
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Your freezer needs to be defrosted regularly to prevent the freezer door from breaking. Watch how to do it here
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There is a small drain inside your fridge and if food or dirt gets into the drain, it might clog and cause water to leak from the fridge. Watch this video on how to rinse the drain in your fridge.
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Internal cleaning
Use cold and clean water and detergent. When the pane is soaked, take a window scraper and scrape horizontally and turn the wrist in the corner at an even, fast pace. A few centimeters of "overlap" between the tracks is also important. Finally, wipe around the edge of the window with a wiper and lint-free cloth. When you have the right technique, it is easiest if you have the right tool. The window scraper must be of good quality, i.e a scraper with hard quality rubber without hooks and rips. A soft, lint-free and pre-washed cotton cloth or microfiber cloth.
Hinges/brackets and screws
Rinse and lubricate moving parts as well as surfaces of bracket components at least twice a year. For lubricating moving parts, an acid-free lubricating oil is used.
Insides of windows
The frame is surface-treated with water-based paint or varnish and should be washed regularly. Sealing strips and glass strips should only be kept clean eg by wiping with a cloth wrapped in clean water. If necessary you could add a mild detergent. Damage to the casing's surface treatment must be repaired.
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Bathroom sink, shower and toilet
For daily cleaning, wipe surfaces with a soft cloth and clean water. Most stains and grease can be removed with water and liquid detergent. Afterwards, wipe the surface with a dry soft cloth to avoid lime deposits. In case of difficult stains, the sink can be filled with warm water (non-boiling) and add a washcloth and leave for a few hours or overnight. Then wash with a brush, rinse and wipe with a soft cloth.
Hot water with mild soap is used for both toilet seat and hinges. Rinse with clean water and wipe with a towel. When cleaning the toilet with special detergents, open the lid and seat so that they do not come into contact with the detergent. Never use chlorine, it may yellow the material.
Avoiding moisture damage
A good indoor climate requires good ventilation. Air out so that there is no mist on the windows. If moisture damage is found, contact the administration. Moisture damage is easiest to remedy if intervened immediately. Moisture damage is avoided e.g. - by not taking a bath for an open door - by wiping the bathroom after use - by keeping a room temperature between 18-22 degrees - by venting into the bedroom every morning - by airing out twice a day for 5-10 minutes..
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The walls are painted with Swan-labeled paint and must be wiped dry with a microfiber cloth. Stains can be removed with water and ordinary detergents. Do not use acidic cleaning agents or corrosive agents. Be sure to use a soft scouring sponge and not a steel scouring sponge as it may risk removing the paint.
Refshaleøen:
Fiber cement walls behind the kitchen and in the entrance: The gray walls behind the kitchen are made of fiber cement and are cleaned by washing with ordinary detergents - preferably sulfo. Highly corrosive agents such as hydrochloric acid and other acids (even descaling agents, for example, coffee machines) will promote the degradation of the fiber concrete. Therefore, this kind of means should be avoided. Make sure there is no dirt along the sides, which closes the ventilation behind the plates, tighten the screws. Daily cleaning is done with a dry microfiber cloth.
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In rooms with hardwood floors, it is important that the room temperature is between 18 ° C and 22 °. Especially during cold or hot periods, it may be necessary to regulate heat, in order to achieve a comfortable indoor climate.
Maintenance of all floors and use of mats
Mattresses are used where necessary at entrances to reduce dirt and wear of the floor in these areas. It is also recommended to put felt under the furniture and have soft rubber wheels on office chairs so that the floor is not scratched or damaged. Be aware that latex-containing dips, back mats and black rubber wheels can discolor the paint.
Daily maintenance
The regular cleaning of hardwood floors is simply sweeping with broom or dry mop. For more thorough cleaning, wash the floor with a hard-wiped cloth / mop with a mild solution of water and neutral floor detergent. Do not leave water on the floor and make sure your water is not boiling but lukewarm. Swabs or mop are not recommended as it leaves too much water on the floor. Add any. water a little detergent or the like. Do not use Ajax, brown soap or similar.
Stain removal
Matte lacquered hardwood floors have a high resistance to scratches and stains. For best results, remove stains while fresh. Once the stain has been removed, wipe clean with clean 9 water and a heavily wrung cloth. Please note that mats, door stoppers with rubber back and rubber wheels etc. can be latex-containing. Latex discolors the varnish surface via a softening wand and cannot be removed again.
Stains of fruit, berries, juices, soft drinks, beer, wine, milk, coffee and tea are removed with water, floor washing detergent or mild detergent.
Stains of Chocolate, grease, shoe cream, heel marks, oil, tar, asphalt are removed with cleaning gasoline or water with basic cleaning 1 dl. to 10 liters of water with a solvent, wipe with a damp cloth.
Stains of ink, shoe cream, paint and crayons are removed with an alcohol solution, wiped with a damp cloth.
Stains of urine and vomit are removed with water, added floor cleaner or mild detergent.
Stains of blood are removed with cold water. Once the stain has been removed, wipe clean with clean water and a heavily wrung cloth.
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Please refer to this picture when reading the guide.
The round white cover is loosened by turning it counterclockwise, after which it can be lifted from the ceiling.
The wire from the lamp is passed through the hole in the white cover.
The cable is un-insulated and mounted according to the following color combination. Red: M1. Blue: N.
The cord is strain-relieved using the white clamp (see the black arrow).
The round white cover is mounted again over the lamp socket. Vacuuming can be done with a soft nozzle. Wiping can be done with a damp cloth.
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Cleaning the worktop
The worktop in the kitchen is cleaned with a twisted cloth with detergent (sulfo) or with ordinary household alcohol. Never use steel wool.
Kitchen sink cleaning
The daily cleaning is done using a soft sponge with a little detergent. For heavy scale deposits, warm vinegar 7% can be left in the sink for a few minutes. Rinse it with water.
Cleaning of luminaire
Do not use scouring sponges and scouring powder for cleaning. Also dissolvable and acid-containing cleaners containing acetic acid are not recommended. Just clean the fixture with a little soap and a damp cloth, then rinse it off and rub it dry. Lime stains can be avoided by wiping the luminaire after each use.
Cleaning of water trap during kitchen sink
Put a bucket or something similar under a water trap. Detach the water trap by loosening the bottom of the water trap. Clean the water trap and reassemble the water trap. Be careful to get the gaskets back in place.
Cleaning of induction top
Clean the cooktop after each cooking. Do not clean the hob until it has cooled sufficiently. Only use detergents suitable for cooking fields. Once the hob has completely cooled down and been dried with a dishcloth, use glass cleaner to obtain a grease- and strip-free surface. Wipe with a towel or glass cloth (special microfibre cloth for glass surfaces).
Here are some more difficult issues.
Here are some of the issues where you might need help from us.
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If you don't have any hot water in your apartment, ask your roomie and the neighbours in your building if they experience the same issue.
If your roomie and neighbours also experience this issue, it might be due to a heat pump malfunction. This is considered as an emergency issue and you should therefore go to the emergency section to find emergency contact information.
If none of your neighbours experience the same, the lack of hot water might be due to a temporary overload of the heatpump. Wait for a bit and then the hot water should return when the heat pump have had some time to produce more hot water. If not, please create a ticket in the CPH Village app.
Do you have an emergency?
Read and follow these guides if you experience an emergency.
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Emergencies include things such as:
Excessive water leakage such as a bursted water pipe.
Missing water in all of your apartment/building/Village.
Complete electricity shutdown in all of your apartment/building/Village (please check the electrical panel first).
Acute heat pump malfunction. This means that neither you, your roomie and the neighbours in your building have hot water nor warm radiators.
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These are some examples of what is NOT considered an emergency.
A blown bulb.
Your tap is dripping.
Missing heating in one radiator.
One power outlet is not working.
Your toilet keeps on flushing water.
Please note that you will be responsible for the cost of repair if the problem is not an emergency problem (minimum DKK 2500).
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You should always try to contact CPH Village through the CPH Village app first so we can assess and solve the emergency. If we are not available or do not answer within a few hours and the acute problem persists, you can contact our external emergency contacts below.
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contact our emergency partners directly.
Electricity issues (Ib Rasmussen): +45 35 81 82 87
Water leakage or plumbing issues (NH VVS): +45 40 71 31 03
Heating issues Refshaleøen: (Ib Rasmussen): +45 35 81 82 87
Heating issues Vesterbro, Amagerbro, Nørrebro: (Vølund): +45 97 17 20 52
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Electricity issues (Ib Rasmussen): +45 35 81 82 87
Plumbing issues or water leakage related to plumbing (NH VVS): +45 40 71 31 03
Heating issues Refshaleøen: (Ib Rasmussen): +45 35 81 82 87
Heating issues Vesterbro, Amagerbro, Nørrebro: (Vølund): +45 97 17 20 52
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In case of fire, break-ins or other non-apartment emergencies, call 112.
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CPH Village does not offer 24/7 service if you lock yourself out of your apartment. If this happens to you, outside office hours, you should contact a locksmith at your own expense.
If you live in Village Refshaleøen, Amagerbro or Nørrebro, you must always call Binau Låse at 93404741 as they own ILOQ, the key system.
If you live in Village Vesterbro, we also recommend calling Binau Låse at 93404741, but feel free to call the locksmith you prefer.
If you don’t want to call a locksmith, you can create a ticket in the CPH Village app, and we will do our best to assist you getting into your apartment on weekdays.
Moving in?
Here are the most common questions.
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The apartments are not furnished. All the apartments have electricity, heat from water-based radiators and water.
You'll get a small fridge & freezer, sink, ventilation system, and a portable induction cooking top. You may install your own microwave oven, but this does not come by default.
There is free WiFi in the Community Space, not in the apartments. Therefore, we recommend villagers to use their own mobile internet solution - there are a number of affordable subscriptions that include unlimited data.
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The round white cover is loosened by turning it counterclockwise, after which it can be lifted from the ceiling.
The wire from the lamp is passed through the hole in the white cover.
The cable is un-insulated and mounted according to the following color combination. Red: M1. Blue: N.
The cord is strain-relieved using the white clamp.
The round white cover is mounted again over the lamp socket. Vacuuming can be done with a soft nozzle. Wiping can be done with a damp cloth.
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If you identify existing damages in your apartment within the first 14 days, that were NOT covered during your “move-in inspection” (indflytningssyn) with CPH Village when you moved in, please complete the form below to share documentation with CPH Village.
The purpose of doing this is to protect yourself from liability for damages that existed before you moved in when you move out of the apartment.
You can find the Existing Damages form HERE!
Moving out?
Here are the most common questions. Please note that you will receive more specific info about your move-out 1 month before your move-out inspection.
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Your contract is terminated by filling out this form. Please use the same email as you signed up to CPH Village with.
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Your termination period, or the time between the contract termination and when the contract is over, is three months + the current month. Thus, you are responsible for paying rent for three whole months after sending your termination. These three months of rent are covered by your prepaid rent. You have to transfer for utilities in the termination period.
Please note that you need to move out approximately 10 weekdays before the end of the notice period, as CPH Village needs time to prepare your apartment for the next villager.
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You are responsible for paying rent in the notice period. We will deduct the amount from the prepaid rent that you paid when you moved in to CPH Village. Remember, you still have to pay for utilities. This will be reflected in the payment invoices sent to you in the notice period.
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You put down a security deposit of three months' rent when you moved in with us. The security deposit covers the costs of painting, cleaning and doing repairs to your apartment, if necessary. The amount will be deducted after the work in your apartment is completed. You’ll get the security deposit back within 14 days after the end of your notice period.
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We always compare the current state of your apartment with the state it was in when you moved in.
We expect the entire apartment and your share of the hallway to be completely empty of items and furniture, and to be properly cleaned. The same goes for all interior (hot plate and refrigerator needs to be intact and cleaned). We check the window frame, door and floor for deep scratches and look for marks, stains and scratches on the walls and ceiling, to assess whether the walls and ceiling will need a paint job. Finally, we expect that you hand in all keys.
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We expect that you clean the entire apartment thoroughly before the inspection. Therefore, we have included a checklist below.
Remove dust from window frame, walls and floor
Wash floor
Clean the walls for stains (for example caused by candle lights, food & drinks etc.)
Clean all surfaces including doorknobs, the shelf underneath the kitchen sink and the hot plate.
Clean the shelves in the refrigerator and freezer. Unplug the refrigerator (after defrosting the freezer) and leave both doors open, to avoid bad smell from bacterias.
Clean the area behind and underneath the refrigerator.
Deep clean the sink. Use vinegar or a similar product to descale the sink.
Descale the aerator (small filter at the end of the water tap).
Wash the wall by the kitchen with water and soap.
Remove items or/and furniture from the shared spaces (both indoor and outdoor). It is not allowed to leave bulky waste like damaged furniture in the waste sheds. You can dispose of your bulky waste by taking it to one of the city’s waste collection points.
T.O. Only for Villagers moving from Village Refshaleøen: Use hot water and soap to clean the grey wall by the kitchen.
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When moving out of CPH Village, it is possible to either sell or give away furniture to the new tenant of the room - IF this person is interested in the deal. We're all in for recycling!
The only thing is that the proces needs to be done properly, so here is the following steps to make it happen:
1. The CPH Village office needs permission to share your email with the future villager. Get in touch with the CPH Village team on support@cphvillage.com and confirm if they can share your contact info.
CPH Village will share your email with the next tenant, so you get in touch and make the deal.2. Download THIS FORM and fill out the information: names, list of belongings and your signatures. Remember that both of you need to read and accept the terms of the handover (see below).
3. When the form is filled out by both of you, send the form back to us with the new tenant at CC on the mail. Then the deal is sealed! Remember that this needs to happen before your move-out inspection, if you want to leave the furniture in the room.
TERMS OF THE HANDOVER
It's important that the new villager is aware of the fact, that not only the furniture/belongings will be passed on, but also the entire order of the apartment. So they ex. are aware that the apartment isn't cleaned and painted as this is not possible because of the handovers. In the future when the new villager is moving out, it's their responsibility.
So, the new tenant confirms the agreement and that they accept that any possible damages such as holes etc. caused by installations or use caused by you, will be passed on to them.
Please beware that passing on furniture to the next tenant, doesn’t lower our expectations regarding cleaning of the apartment by the move-out inspection.
The handover of furniture does not affect the settled move-out and move-in dates for you and the next tenant.
Guidelines for shared spaces
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The Community Spaces are open to villagers and visitors. It's a space to connect, meet, share ideas and exchange things, study and host events. There are laundromats and community kitchens in all Villages.
Each Village has it’s own ways and rules for Community Spaces, so check the CPH Village app for more info (Shared facilities).
Remember, according to the Village Handbook you have to warn your neighbors at least 7 days before an event. If your event ends before 8 pm one day's notice is sufficient.
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We want to make our Village a great place for studying and having fun. This means that we have special quiet hour rules for the exam seasons. Have a look down below!
Along with your rental agreement you will receive a Village Handbook with rules and regulations. Check it out here.
The short version is: Quiet hours are from 22.00-08.00 on weekdays and until midnight in the weekends. Villagers should be considerate of each other, so parties and music should be kept at respectful level and preferably communicated to neighbors and roomies in advance.
During exams season (May-June and December-January), quiet hours are from 22.00-08.00 all days.
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If you experience any issues with the laundromat please create a ticket in the CPH Village app.
If you have questions about using the payment app, AirWallet, you can read their FAQ here.
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At CPH Village we value co-living with space for everyone. This means that everyone should be able to lead an everyday life with space for fun and laughter while also respecting fellow villagers. In CPH Village you live very close to your neighbours and as much as it is a strength it can also be challenging. CPH Village encourages everyone to respect the quiet hours (see the Village Handbook) and follow the guidelines for dialogue with your neighbours down below.
We have gathered some good advice inspired by recent research on how to handle situations where you experience that your neighbours are being too loud.
Let them know: Don’t let irritation over noise from your neighbours grow too big.
Initiate contact to your neighbours if you experience that they are being noisy. A conversation about noise levels shortly after you experienced it makes it more concrete and constructive. Conversations about noise from neighbours are rarely easy, but they are worth it. And they are the best way to let your neighbour understand what you are experiencing. If you create a good dialogue you can often find great solutions that work for you both.
If your neighbour complains about you: Try to understand their perspective.
Receiving a complaint or a request to lower the noise level from your neighbour can feel unpleasant. For most, the intuitive response is to act defensively, but the best solution is to try to understand your neighbour’s perspective. Ask questions about when and why the neighbour is bothered by your noise levels - this way the conversation becomes more concrete. Make sure to let your neighbour know that it is not your intention to bother them and show them that you want to find a solution that allows both of you to live your life the way you want.
If it doesn’t work.. Seek help!
Sometimes it can be difficult to have a constructive dialogue with your neighbour. Instead of making an official complaint about noise from your neighbours it can be useful to include a third part in your dialogue. The CPH Village Support Team is willing to help you with conflict resolution if you experience that your dialogue with your neighbour is going wrong. Contact us through the CPH Village app (“Assistant” - “Questions” - “Complaints”).
If you choose to file a complaint, please read our complaint section clearly before you proceed. -
Yes, we possibly can! At CPH Village we have designed a Community Creator Fund to help villagers launch initiatives that improve the community. We offer financial support, advice and sparring.
Read more about the application for the Community Creator Fund in the CPH Village app.
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The sauna on Refshaleøen is built, maintained and administrated by some cool villagers who have made a sauna club. The price for two hours in the sauna is 54 DKK and the sauna fits up to 6 people. You pay for the electricity, maintenance and cleaning of the sauna. The sauna club decides what to do with any surplus. For more information on how to use the sauna and book it, please find the facebook group: "VILLAGE REFSHALEØEN SAUNA CLUB" or write them an email on saunaklub.village@gmail.com. If you can't get hold of them, please feel free to contact CPH Village.
Here is a guide on how to use Airwallet to pay for the sauna:
Download Airwallet
Open Airwallet
Create a user
Turn on Bluetooth and find available devices (Sauna) in your Bluetooth menu.
Turn on the sauna. Choose 1 minute and pay 54 DKK - the oven will run for the next two hours. Be aware that you continuously need to turn on the oven manually by turning the button on the left side of the oven.
The key to the sauna can be found in the key box next to the office (161F st.). The code to the key box can be required by contacting the sauna club.
Need help with something else?
Email: support@cphvillage.com
We answer emails regularly on weekdays between 9-16.
If you have an emergency problem during evenings, weekends, or holidays, then please read the emergency section