In this picture you can see what the different symbols on the ventilation display means.

If the top right corner symbol flashes red, just press the symbol and it'll go away. It's just a reminder to clean the ventilation system regularly. We have a plan for this - CPH Village does an annual check on the ventilation system to make sure everything is in order.

Please submit a request above, if you have an issue with your ventilation system.

If your drain is clogged or smells, it might be because hair has gathered in the "water lock".

Check out this video for how to fix it

If you shower head or water tap is splashing water in all directions (or no direction at all), it might be due to chalk build-up. Please decalcify the shower head in vinegar overnight and reach out to us if this doesn’t help.

f your sink is clogged or smells, it might be because hair and dirt has gathered in the trap ('vandlås').

This video shows how to clean the drain in your bathroom sink.

…aaand

…this video shows how to clean your kitchen drain.

If your sink drains are leaking water, you probably need to tighten the pipes a bit. You do this by disassembling the pipes, cleaning them and assembling them again.

This video shows how to clean the drain in your bathroom sink.

If your entrance/bathroom lights are not working it might be because the bulb is blown. You therefore need to replace the bulb. Check out this video to see how to do it.

If the rod for your shower curtain keeps falling down, you probably need to lengthen and tighten it. Watch how to do it here

If you experience that your electrical stove is not working, you might be using the wrong pots and pans. Check out this video for more info.

If this doesn't solve your issue, please don't hesitate to contact us.

Your sink will most likely clog regularly if you don't maintain it. Watch how to prevent your sink from clogging here.

If your sink is already clogged, please go to the question 'How do I fix a clogged sink' above.

If your door is squeaking you probably need to oil the hinges. Watch how to do it here.

Your freezer needs to be defrosted regularly to prevent the freezer door from breaking.

Watch how to do it right here!

There is a small drain inside your fridge and if food or dirt gets into the drain, it might clog and cause water to leak from the fridge. Watch this video on how to rinse the drain in your fridge.

Internal cleaning

Use cold and clean water and detergent. When the pane is soaked, take a window scraper and scrape horizontally and turn the wrist in the corner at an even, fast pace. A few centimeters of "overlap" between the tracks is also important. Finally, wipe around the edge of the window with a wiper and lint-free cloth. When you have the right technique, it is easiest if you have the right tool. The window scraper must be of good quality, i.e a scraper with hard quality rubber without hooks and rips. A soft, lint-free and pre-washed cotton cloth or microfiber cloth.

Hinges/brackets and screws

Rinse and lubricate moving parts as well as surfaces of bracket components at least twice a year. For lubricating moving parts, an acid-free lubricating oil is used.

Insides of windows

The frame is surface-treated with water-based paint or varnish and should be washed regularly. Sealing strips and glass strips should only be kept clean eg by wiping with a cloth wrapped in clean water. If necessary you could add a mild detergent. Damage to the casing's surface treatment must be repaired.

Bathroom sink, shower and toilet

For daily cleaning, wipe surfaces with a soft cloth and clean water. Most stains and grease can be removed with water and liquid detergent. Afterwards, wipe the surface with a dry soft cloth to avoid lime deposits. In case of difficult stains, the sink can be filled with warm water (non-boiling) and add a washcloth and leave for a few hours or overnight. Then wash with a brush, rinse and wipe with a soft cloth.

Hot water with mild soap is used for both toilet seat and hinges. Rinse with clean water and wipe with a towel. When cleaning the toilet with special detergents, open the lid and seat so that they do not come into contact with the detergent. Never use chlorine, it may yellow the material.

Avoiding moisture damage

A good indoor climate requires good ventilation. Air out so that there is no mist on the windows. If moisture damage is found, contact the administration. Moisture damage is easiest to remedy if intervened immediately. Moisture damage is avoided e.g. - by not taking a bath for an open door - by wiping the bathroom after use - by keeping a room temperature between 18-22 degrees - by venting into the bedroom every morning - by airing out twice a day for 5-10 minutes..

The walls are painted with Swan-labeled paint and must be wiped dry with a microfiber cloth. Stains can be removed with water and ordinary detergents. Do not use acidic cleaning agents or corrosive agents. Be sure to use a soft scouring sponge and not a steel scouring sponge as it may risk removing the paint.

Refshaleøen:

Fiber cement walls behind the kitchen and in the entrance: The gray walls behind the kitchen are made of fiber cement and are cleaned by washing with ordinary detergents - preferably sulfo. Highly corrosive agents such as hydrochloric acid and other acids (even descaling agents, for example, coffee machines) will promote the degradation of the fiber concrete. Therefore, this kind of means should be avoided. Make sure there is no dirt along the sides, which closes the ventilation behind the plates, tighten the screws. Daily cleaning is done with a dry microfiber cloth.

In rooms with hardwood floors, it is important that the room temperature is between 18 ° C and 22 °. Especially during cold or hot periods, it may be necessary to regulate heat, in order to achieve a comfortable indoor climate.

Maintenance of all floors and use of mats

Mattresses are used where necessary at entrances to reduce dirt and wear of the floor in these areas. It is also recommended to put felt under the furniture and have soft rubber wheels on office chairs so that the floor is not scratched or damaged. Be aware that latex-containing dips, back mats and black rubber wheels can discolor the paint.

Daily maintenance

The regular cleaning of hardwood floors is simply sweeping with broom or dry mop. For more thorough cleaning, wash the floor with a hard-wiped cloth / mop with a mild solution of water and neutral floor detergent. Do not leave water on the floor and make sure your water is not boiling but lukewarm. Swabs or mop are not recommended as it leaves too much water on the floor. Add any. water a little detergent or the like. Do not use Ajax, brown soap or similar.

Stain removal

Matte lacquered hardwood floors have a high resistance to scratches and stains. For best results, remove stains while fresh. Once the stain has been removed, wipe clean with clean 9 water and a heavily wrung cloth. Please note that mats, door stoppers with rubber back and rubber wheels etc. can be latex-containing. Latex discolors the varnish surface via a softening wand and cannot be removed again.

Stains of fruit, berries, juices, soft drinks, beer, wine, milk, coffee and tea are removed with water, floor washing detergent or mild detergent.

Stains of Chocolate, grease, shoe cream, heel marks, oil, tar, asphalt are removed with cleaning gasoline or water with basic cleaning 1 dl. to 10 liters of water with a solvent, wipe with a damp cloth.

Stains of ink, shoe cream, paint and crayons are removed with an alcohol solution, wiped with a damp cloth.

Stains of urine and vomit are removed with water, added floor cleaner or mild detergent.

Stains of blood are removed with cold water. Once the stain has been removed, wipe clean with clean water and a heavily wrung cloth.

Please refer to this picture when reading the guide.

The round white cover is loosened by turning it counterclockwise, after which it can be lifted from the ceiling.

The wire from the lamp is passed through the hole in the white cover.

The cable is un-insulated and mounted according to the following color combination. Red: M1. Blue: N.

The cord is strain-relieved using the white clamp (see the black arrow).

The round white cover is mounted again over the lamp socket. Vacuuming can be done with a soft nozzle. Wiping can be done with a damp cloth.

Fixing the pre-installed light?

If a pre-installed lamp in your apartment is not working, it's probably because the bulb is blown.

In this video Michael will show you how to do it, in the most elegant way 🤭

Cleaning the worktop

The worktop in the kitchen is cleaned with a twisted cloth with detergent (sulfo) or with ordinary household alcohol. Never use steel wool.

Kitchen sink cleaning

The daily cleaning is done using a soft sponge with a little detergent. For heavy scale deposits, warm vinegar 7% can be left in the sink for a few minutes. Rinse it with water.

Cleaning of luminaire

Do not use scouring sponges and scouring powder for cleaning. Also dissolvable and acid-containing cleaners containing acetic acid are not recommended. Just clean the fixture with a little soap and a damp cloth, then rinse it off and rub it dry. Lime stains can be avoided by wiping the luminaire after each use.

Cleaning of water trap during kitchen sink

Put a bucket or something similar under a water trap. Detach the water trap by loosening the bottom of the water trap. Clean the water trap and reassemble the water trap. Be careful to get the gaskets back in place.

Cleaning of induction top

Clean the cooktop after each cooking. Do not clean the hob until it has cooled sufficiently. Only use detergents suitable for cooking fields. Once the hob has completely cooled down and been dried with a dishcloth, use glass cleaner to obtain a grease- and strip-free surface. Wipe with a towel or glass cloth (special microfibre cloth for glass surfaces).

Start by checking the electrical panel, which is typically located in the hallway or in the technical room, and follow the instructions below.

1️⃣ The control lever will turn downwards on the component in question.

2️⃣ Attempt to turn on that component by pushing the control lever up again. If it does not succeed, disconnect all connected appliances and reconnect the relay.

3️⃣ If the relay still disconnects, please reach out to us!

If your smoke alarm is beeping, it's probably the battery that needs to be changed 🔋🔋

If it's beeping loud, because of false smoke alarm, you should wave with your hands, a newspaper or similar until it stops. Please don't disconnect the smoke alarm.